Prepare Your Laptop Before Any Repair



Bringing a laptop in for repair doesn't have to be stressful. A few minutes of preparation will protect your data and help our technicians diagnose the problem faster.

1. Back Up Your Data



This is the most important step. Copy all important files — photos, documents, videos, work files — to an external drive, USB stick, or cloud storage (Google Drive, Dropbox).

While our technicians are careful, hardware repairs sometimes require full OS reinstallation, and it's always better to have a backup.

2. Note Down Your Problem in Detail



Write down or tell us exactly what the laptop is doing:
- When did the problem start?
- Does it happen all the time or only sometimes?
- Any error messages?
- Did anything happen before it started (drop, spill, update)?

The more detail you give, the faster we diagnose.

3. Disable BitLocker (Windows) or FileVault (Mac)



If your drive is encrypted, we cannot run diagnostics without your decryption key. Disable encryption before bringing the laptop in, or bring the recovery key.

4. Remove Your Passwords or Create a Guest Account



We need to test the laptop after repair. Either give us the password (we keep this confidential), create a temporary guest account, or remove the password temporarily.

5. Remove All External Devices



Unplug USB drives, external hard drives, dongles, and other accessories. Bring only the laptop and its original charger.